Listed below are some helplines and websites where children and young people can get information, advice and support. There are also specialist helplines which deal with specific issues e.g. eating disorders, abuse, sexuality, drugs, self harm, bullying, bereavement, etc. and for these click on the menu button for that particular problem.


The Basement Project : 01527 832993 – Have a free texting service that young people can send a message to and they will respond as soon as possible. Text Help Base to 62277. Will also respond to messages from their website

SupportLine Telephone Helpline:
01708 765200
or write to SupportLine PO Box 2860, Romford, Essex RM7 1JA
Provides emotional support and information relating to other helplines, counsellors and support groups throughout the UK including helplines and face to face for young people.

After Adoption: 0800 0568 578, – Helpline for up to 25 years re adoptees and for their birth parents, siblings and friends. Information and support on issues relating to adoption, including tracing relatives, rights, birth identity and other services.

Brook Young People’s Information Service:
Information, support and signposting service for young people under 25 on sexual health. Also run a confidential enquiry service via the Brook website . Details of local services available via text message (see website for details). Centres throughout the UK offering free contraception, pregnancy testing and counselling.

Childline: 0800 1111,, – Emotional support for children and young people on issues relating to child abuse, bullying etc.

The Child Law Advice Service provides legal advice and information on areas of child, family and education law. To access this advice and information please visit and follow the link to the Child Law Advice Service where you will be able to view a range of factsheets and how to guides. Should you have clarifying questions following your visit to their website, their helpline number is available at the end of each factsheet. The helpline is available Monday to Friday 8am to 6pm.

Forced Marriages
020 7008 0151

Enter Forced Marriages into search bar at top of site – Service provided by the Foreign & Commonwealth Office to protect young people from forced marriages abroad. Service offers help to young people in these circumstances to help get them back to the UK.

Get Connected: 0808 808 4994, – Free telephone and email helpline which can connect a child or young person to any UK helpline where appropriate.

National Youth Advocacy Service:
808 1001
Provides information, advice, advocacy and legal representation to young people up to 25 through a network of advocates through England and Wales.

Runaway Helpline:
116 000
Email –
Runaway Helpline is here if you are thinking about running away, if you have already run away, or if you have been away and come back.You can also contact the Helpline if you are worried that someone else is going to run away or if they are being treated badly or abused.You can call or text for free, 24 hours a day. It’s all confidential.

Helpline: 116 123
24hr service offering emotional support.

01905 21121 (local call charges apply)

Samaritans Worcester, 10 Sansome Place, Worcester, Worcestershire, WR1 1UA

Usual hours open to receive callers at the door:

9:00am – 10:00pm Monday – Saturday
9.00am – 3pm Sunday

Coram Voice:
0808 800 5792
Telephone advice, information and advocacy services for children in care. Helpline for care leavers 0808 100 324. Visiting advocacy service for children in secure units and other residential homes.

Worth Talking About:
0300 123 2930
Helpline providing information, advice and guidance for young people aged 12-18 on sexuality and sexual health. Issues dealt with include contraception, pregnancy, family planning clinics, sexually transmitted diseases, peer pressure and relationships


Websites – Online information and support for young people in care or leaving care including rights and entitlements and the Care Act – Good information on how to manage anger, section for young people and children
Online support for young carers, chatroom, discussion boards – Advice and information on wide range of issues including bullying, sex and relationships, drink and drugs, body and mind – work in 150 towns and cities supporting young people with tough lives and facing difficult situations, programmes help to develop a young person’s confidence and skills. Work covers substance misuse, family support, health and well-being, education and training including apprenticeships, offender rehabilitation, community activities leaving care and advisory service, housing services. – Site aimed at children and young people with advice on staying safe online, online games, chatrooms, email and mobile phones – An interactive site with resources for young people with depression using self help ideas and relaxation techniques – If you have concerns and fears relating to your parents’ divorce click on ‘Child Aid’ button at top of home page and then go to the Child or Teenager section as appropriate. – Helps young people get ready for the first time visiting a doctor to discuss mental health. Digital tools aimed at ensuring young people get the most out of their appointment with the doctor.
Giving children the tools to cope with risky situations – website for young people with information about mental health medication, site owned and managed by national charity Young Minds. – If you are aged 11+ and a close family member has been diagnosed with a life threatening illness, you can access safe online support in a way that suits you. – Has a teens section dealing with issues like body image, sexual health, drugs, alcohol etc – Trained student volunteers provide emotional support to students. Operating in the night when many other university services are closed. – Shelter also provides information and advice to young people
Site contains excellent information and help for anyone feeling depressed – Sometimes the only thing standing in the way of a young person achieving their education or career ambitions is a lack of information or support.

Online mentoring – getting advice and support from someone who is where you want to be, whether that’s at university or in a certain career, is invaluable. We make this happen through online mentoring – structured and supported online contact with a mentor who can help young people work out where they want to go in life and how they can get there.

Online resources – there’s an overwhelming amount of information on careers, finance and education. Knowing where to go and what to trust is hard. We make it easy. Our online information resources cover everything you might need to know. – Advice, information and support for young people – The largest student community in the world. Discuss anything – universities, health, relationships, lifestyle, finance, careers, jobs, and more. – Online support for young people who are in or have been in care – Online information on local youth information, advice, counseling and support services – Collection of interviews with young people about their experience of health or illness. You can watch videos, listen to audio or read interviews