Worcestershire Homelessness Prevention

CCP (County Community Projects)  is the Homelessness Prevention Service for Worcestershire. It is for single people and childless couples across Worcestershire who are at risk of rough sleeping, including those with mental health issues. This service provides advice and support for tenancy issues, housing rights and homelessness, budgeting and benefit take-up, housing-related debt, training and employment and social and community inclusion. CCP can be contacted on 0300 365 0366,  or the service can be accessed through the district Housing Options Teams.

CCP offers the following services:

A Single Point of Access for all individuals at risk of homelessness

The point of entry for referrals is through each of the district Housing Options Teams in Worcestershire. The focus is on early intervention and prevention.

No Second Night Out Outreach Service

This service is targeted at people who are spending their first night sleeping rough.  If you see someone sleeping rough contact Streetlink

Homeless Prevention Support

CCP offer support to individuals at the earliest opportunity to prevent tenancy breakdown or to prevent homelessness from other causes, including a tenancy relations service between a landlord and tenant to ensure tenancy sustainment. Service delivery is limited to 3 months except in exceptional circumstances.

Worcestershire Drop-in centres

Worcester Drop-in: Pierpoint House, 10 Pierpoint Street, Worcester WR1 1TA. Tel 0300 365 0366  Open Monday to Friday: 10am to 3pm.

Malvern Drop-in: Malvern Cube, Albert Road North, Malvern, WR14 2YF  Open every Friday, 10am to 1pm.

Kidderminster Drop-in: Kidderminster Hub, Vicar Street, Kidderminster, DY10 1DB  Open every Wednesday, 1pm to 4pm.

Evesham Drop-in: Evesham Community Contact Centre, Abbey Road, Evesham, WR11 4SB  Open every Tuesday, 10am to 4pm.

Redditch Drop-in: Redditch Job Centre, St. Stephen’s House, Prospect Hill, Redditch, B97 4DL  Open every Monday, 9:30am to 1pm

Droitwich Drop-in: Phone 0300 365 0366 for details of opening times or click on this link

Bromsgrove Drop-in: This drop-in service is run by The Basement Project, opening hours 12- 4pm every week day, 10 – 12.30pm on Saturdays. 1 Hanover Street, Bromsgrove, Worcestershire, B61 7JH

If you have to leave home in a hurry, try to arrange a place to stay before you leave.

The following contacts can be used to provide help to you in an emergency:

West Mercia Police 0808 800 4444

Non-emergency 101

Emergency 999

The Mix

Advice for young people

0808 808 4994 (free, 11am-11pm)

Samaritans Free helpline

01905 21121 (local call charges apply)

National telephone:

116 123 (this number is free to call)

Visit our branch:

Samaritans Worcester
10 Sansome Place

Usual hours open to receive callers at the door:

9:00am – 10:00pm Monday – Saturday
9.00am – 3pm Sunday

Message home helpline (free, 24-hour)

For people aged 18 and over

0808 700 740

Childline (free, 24-hour)

0800 1111

Shelter’s free housing advice helpline


0808 800 4444

NSPCC child protection helpline

(free, 24-hour)

0808 800 5000

Runaway helpline (free, 24-hour)

For people aged 17 and under

0808 800 70 70

Citizens Advice Service

03444 111 303

Worcestershire Early Help Hub

Family Support

01905 822666


No Second Night out

0300 500 091

Bromsgrove District


Bromsgrove District Housing Trust,

Buntsford Court, Buntsford Gate,

Stoke Heath, Bromsgrove,

B60 3DJ

Free Phone: 0800 0850 160

Telephone: 01527 557557

Emergency Homeless Out of Hours:

0800 030 4254


Malvern Hills District



Fortis Living,

Housing Options Team,

Festival House, Grovewood Road,

Malvern, Worcestershire,

WR14 1GD

Telephone: 01684 579579

Emergency Homeless Out of Hours:

07918 161007

Redditch District 


Housing Options Team, Town Hall,

Walter Stranz Square,

Redditch, B98 8AH

Telephone: (01527) 64252

Minicom: (01527) 595528

Emergency out of hours: (01527) 67666


Worcester City



Housing Advice Team, The Hub,

The Hive, Sawmill Walk, The Butts,

Worcester, WR1 3PB

Telephone: 01905 722233

Emergency out of hours: 08450568035

Email: housing@worcester.gov.uk


Wychavon District

(Droitwich, Pershore and Evesham)



Civic Centre, Queen Elizabeth Drive,

Pershore, Worcs, WR10 1PT

Telephone: (01386 565020)

Emergency out of hours: (08450 568035)

Email: housing.needs@wychavon.gov.uk


Wyre Forest District

(Kiddiminster, Stourport and Bewdley)


Wyre Forest Community Housing

Housing Needs, Community House,

Kidderminster, DY11 7QE

Telephone 01562 732314

Email: allocations@communityhg.com

Website: www.communityhg.com

Out of hours contact: 01562 850053

Wyre Forest Customer Service Centre,

Kidderminster Town Hall, Vicar Street

Kidderminster, DY10 1DB

Telephone: 01562 732928